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To show our appreciation, we’re sending you a 20% discount coupon in January 2022 that you can use toward an eligible device. We understand that your content is important to you, and we appreciate that you trust us to help you preserve it. Thank you for being a long-time Western Digital customer. To help protect your content, we recommend that you back up your device, disconnect it from the internet, and protect it with a strong, unique password. Check out our recent My Cloud updates to learn more. After April 15, 2022, your device will no longer receive remote access, security updates, or technical support. As a result, you’ll only be able to access it locally. Your device isn’t compatible with critical security updates that are only available for My Cloud OS 5-compatible devices.
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On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end. You should act now to protect your content. As a result, we’ve determined that it’s necessary to end support for prior generations of My Cloud OS, including My Cloud OS 3. Western Digital continuously evaluates and improves our hardware, software, and services as security standards evolve. Support for your My Cloud device is changing Make sure that you know if you are supported or not – if you still plan to use these devices make sure they are NOT set to have remote/Internet access and are only accessible internal to your home network. Posted on Octoat 15:11 CDT by Susan Bradley
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